SHIPPING

Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time

Our average order fulfillment takes 2–5 business days depending on the product. Toy orders are generally fulfilled in 1-2 business days. Average shipping time ranges from 5-12 business days depending on your location.

Items shipped to the USA typically take between 2-5 business days.

Please be aware that items in multi-item orders may arrive at different times, as we may be shipping certain items in your order from any of our multiple shipping facilities. Please do not be alarmed if you do not receive all of your items on the same delivery day. The remainder of your order is on the way, and you can contact us if needed for an update.

Please allow anywhere from 5-15 business days for your full order to be delivered depending on what country/region you are ordering from. Customers in the United States can expect their orders to arrive faster.

Estimated Delivery Times are not a guarantee. Please contact us directly if your order hasn’t arrived more than 3 days after your Estimated Delivery Time.

TUFCAT ships globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea 

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

• Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, Yemen

Order Tracking - Once your order is ready, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location.

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RETURNS 

Unfortunately, we do not accept returns unless your item is damaged or defective upon arrival.

If your order is damaged or defective upon arrival, contact us below to start the return process.

Returns for damaged or defective items must be initiated within 15 days of delivery.

CONTACT US ABOUT A RETURN

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your return is either approved or rejected.

If your refund is approved, you will be refunded the full amount of your refunded item to your credit card or original method of payment within 3-10 business days depending on bank transaction times.

LATE OR MISSING REFUNDS

If you haven’t received you refund yet, please be patient. Wait 3 days, and if you still have not received your refund back to your original method of purchase, please feel free to contact us.

There is often processing time before a refund is posted. Please contact your bank to see the status of the refund before contacting us.

WRONG ADDRESS

 If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

UNCLAIMED SHIPMENTS

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.